By Laureen Miles Brunelli. Here are a few terms you may encounter as you research this work-at-home career field. In a call center, talk time is the amount of time the agent spends with a customer on the telephone. It begins with the initial greeting and ends with the disconnect.

Many metrics are developed to measure different aspects of talk time, and agents are evaluated on these. MORE pay structures vary--some pay on an hourly basis and some pay on a per-minute and per-call basis. In the non-hourly pay structures, agents are paid only for talk time, not for time waiting for calls.

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While the metrics below are often used by managers to measure the performance of a whole center or a group, these can be applied on individuals as well.

An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound call center agents often provide customer service or technical support to callers but can also sell products and services or make appointments.

An inbound call center may be a traditional call center or a virtual call center. Setting Up Your Own Call center at Home.

An outbound call center is earn money donating blood call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization.

Outbound call center agents typically are selling products and services or making appointments. An outbound call center may be a traditional call center or a virtual call center. All About Sales Jobs From Home. Telehealth means the delivery of health-related services by way of telecommunication technology. The technology could include telephone, videoconferencing and email.

It can between a patient and a healthcare professional or work at home jobs in crestview fl healthcare professionals. Telehealth encompasses the subjects of telemedicine, telenursing and telephone triage.

Remote case management and giving health advice or information by phone are some telehealth jobs often performed by nurses. Telehealth does not necessarily MORE meant telecommuting for the health care professional, though it can.

Telehealth can also be known as telemedicine or telenursing. Medical Call Center Jobs. Telephone triage is when a medical professional, usually a registered nurse, speaks by telephone to a patient and assesses the patient's symptoms or health concerns and offers advice.

This is done utilizing clinical protocols that help the nurse determine the severity of the fx options hsbc health issues and rank them according to urgency.

Telephone triage nurses educate patients and guide them to appropriate care. Telephone triage services are offered by health care facilities, often for MORE physician's offices to take calls from patients trying to contact the doctor.

Telephone triage does not necessarily meant telecommuting for the health care professional, though it can. Telephone triage falls under the broad umbrella of telehealth.

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It can also be known as phone triage, telephone nurse triage, telehealth, telenursing, and teletriage. List of Work at Home Nurse Jobs. A traditional call center is a central location where telephone agents, or operators, make outgoing calls or field inbound calls for a company or organization. These calls may be customer service or sales calls.

Agents in call centers may specialize in one type of call or may take only one type. Virtual call center - a call center agent who works from home rather than a central office. Home Call Center Terms to Know.

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Average talk time - the average number of minutes an agents is on the phone with each customer. Continue to 5 of 7 below. BPO and Other Outsourcing Terms to Know Direct Sales Terms Transcription Terms.

Agents in call centers may specialize in one type of call or may take only one type Related term: